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Future of work: Understanding workforce skills and gaps

Support workforce decisions by understanding current skills, identifying potential gaps and aligning development to business priorities.

AI and evolving business demands are changing skill requirements across roles. Training activity can be mistaken for capability, limiting visibility into workforce readiness. Skills intelligence can help leaders understand workforce capabilities, identify potential gaps and make informed workforce planning decisions.

Analyze workforce skills

How organizations understand workforce skills

Organizations may require data to understand workforce capabilities. Traditional learning metrics often measure activity rather than applied skills, limiting the ability to identify gaps and align workforce development to business strategy.

Common gaps in workforce skills visibility

Challenge Description Potential Business Impact Resource
Training ≠ skills
Training ≠ skills
Training ≠ skills
Completion metrics do not confirm capability
Training ≠ skills
Misaligned workforce decisions
Training ≠ skills
Limited visibility
Limited visibility
Limited visibility
Skills data is fragmented across systems
Limited visibility
Incomplete workforce insights
Limited visibility
Static role models
Static role models
Static role models
Roles do not reflect evolving skills
Static role models
Reduced organizational agility
Static role models

How skills intelligence can improve workforce decisions

Skills intelligence enables organizations to:

Identify current workforce capabilities (PDF)

Guide to becoming a skills-based organization

Detect skills gaps aligned to business priorities (PDF)

Detect skills gaps aligned to business priorities

Map development pathways to address gaps (PDF)

Bridging the Skills Gap with AI and Scenario-Based Learning

Support workforce planning and internal mobility (PDF)

Building internal talent mobility

How organizations apply workforce skills insights

Organizations can apply workforce skills insights across planning, development and talent decisions, including

Workforce planning and forecastingÌý(±Ê¶Ù¹ó)

Addressing Employee Skill Gaps to Increase Productivity and Retention

Internal mobility and career pathing (PDF)

How Business Can Solve the Forever Labor Shortage

Guide to leadership developmentÌý(±Ê¶Ù¹ó)

A Guide for Developing Future Leaders in the Workplace

AI readiness and transformation (PDF)

2025 Generative AI Report: Learning Fuels Human + AI Collaboration

Explore workforce insights and resources

Explore resources designed to help leaders understand workforce capabilities, evaluate skills gaps and apply skills intelligence to workforce strategy.

Understand workforce skills and gaps

Can Leaders Trust Learning Metrics?

the-future-of-work

February 24, 2026 • 5 minutes

How to Use Learning and Development Programs to Create Learning Ecosystems

the-future-of-work

January 20, 2022 • 8 minutes

How to Evaluate AI Readiness

the-future-of-work

February 18, 2026 • 8 minutes

Evaluate skills development approaches

Confidence-Based Assessments In Employee Training

the-future-of-work

February 16, 2026 • 5 minutes

Build Future-Ready Teams With AI

the-future-of-work

December 10, 2025 • 5 minutes

What’s Missing From Your Learning Investment?

the-future-of-work

May 18, 2026 • 8 minutes

See how skills intelligence works

play ai skills intelligence platform overview

AI Skills Intelligence | 91ÖÆƬ³§


00:00:01 To thrive, your workplace must adapt faster than ever. 00:00:05 Are your employees ready? 00:00:07 How can you better understand employee skill levels, 00:00:09 uncover skills, needs, 00:00:11 and identify gaps all while keeping your team 00:00:14 engaged and motivated? 00:00:16 AI skills. Intelligence helps gain insight into workforce 00:00:20 readiness and supports more informed talent decisions. 00:00:25 AI skills intelligence helps identify skill levels, 00:00:29 pinpoints areas where gaps may exist, 00:00:32 and connects those insights to focused, 00:00:34 role aligned development. 00:00:36 With clearer visibility of skills, 00:00:38 leaders can help address skills gaps, support productivity, 00:00:42 and strengthen retention efforts. 00:00:44 Prepare your workforce for the future 00:00:46 with clear actionable skills, insights, 00:00:50 see workforce skills more clearly. 00:00:52 Plan what comes next with AI skills intelligence.

AI skills intelligence overview

Introduces how organizations use skills insights to guide development and talent decisions. 

Play AI skills intelligence explainer video

AI Skills Intelligence Demo | 91ÖÆƬ³§ Workforce Solutions


00:00:00.4 To keep pace with change, 00:00:01 leaders need greater visibility into workforce skills. 00:00:05 AI skills intelligence helps analyze workforce skill levels, 00:00:10 identifies potential gaps and supports you to address them. 00:00:13 Role aligned learning pathways connect identified skills, 00:00:17 gaps to relevant development design. 00:00:19 To support real work with comprehensive reporting, 00:00:23 you gain insight into skill development and progress. 00:00:28 AI skills Intelligence is designed 00:00:30 to help generate job descriptions 00:00:32 and simplify skills assessments, 00:00:35 support succession planning, 00:00:36 and build personalized career pathways. 00:00:39 Using skills insights, help identify key roles 00:00:43 and develop the skills needed to support them. 00:00:46 Support workforce planning efforts with improved skills, 00:00:49 visibility.

AI skills intelligence explainer

Explains how AI skills intelligence helps leaders  connect skills insights to development, workforce planning and career pathways.

Apply skills intelligence

Bringing clarity to skills planning (PDF)

Bringing clarity into skills planning guide

Skills intelligence use cases (PDF)

AI skills inteligence use case guide

Becoming a skills-based organization (PDF)

A guide to becoming a skills-based organization

Measure ROI on workforce adaptability (PDF)

Measuring ROI on workforce adaptability

Tools and frameworks

Training vs skills readiness framework (PDF)

Training vs skills readiness framework

Leadership alignment checklist (PDF)

Leadership alignment checklist

AI-ready workforce checklist (PDF)

AI-ready workforce checklist

Frequently asked questions about workforce skills

Workforce skills visibility refers to an organization’s ability to better understand workforce capabilities and identify potential gaps using skills-related data rather than training completion metrics alone.

It can help organizations make informed workforce planning, development and talent decisions.

AI can help organize and interpret workforce skills data to detect patterns, identify gaps and support workforce planning and development.

A skills-based organization prioritizes capabilities over roles to help improve agility and workforce alignment.

Gain a clear understanding of your workforce capabilities and the gaps impacting performance

Analyze workforce skills